FAQ

What types of plants do you offer?

We specialize in a wide variety of plants, including annuals like Achillea and Bacopa, perennials such as Agapanthus and Aquilegia, fruit trees like Apple and Apricot Trees, ornamental trees, shrubs, pond plants, vegetables, and more. Our menu covers everything from bedding plants to climbing varieties, perfect for gardens of all sizes.

Are your plants suitable for beginners?

Absolutely! We cater to all gardeners, from beginners to experts. Our product range includes easy-to-grow options like annual bedding and vegetable plants, as well as more advanced varieties like fruit trees. Each plant comes with care instructions to help you succeed.

Do you have plants for small spaces like balconies?

Yes, we offer plants ideal for urban settings, such as annuals, soft fruit plants, and compact shrubs. Browse our “All Climbing Plants” or “All Vegetable Plants” sections for space-efficient options.

What are your delivery options?

We provide two shipping methods: Standard Shipping via DHL or FedEx for $12.95 (delivery in 10-15 days after dispatch) and Free Shipping via EMS for orders over $50 (delivery in 15-25 days after dispatch). We deliver globally, excluding some parts of Asia and remote areas.

How long does order processing take?

Orders are processed within 1-2 days after placement. This includes careful packaging to ensure your plants arrive healthy and ready to plant.

Can I track my delivery?

Yes, once your order is dispatched, we send a tracking notification so you can monitor its progress. This applies to both Standard and Free Shipping options.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.

Is my payment information secure?

Yes, we use encrypted payment systems to protect your data. Your financial information is never stored on our servers.

Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track orders, save preferences, and enjoy faster shopping in the future.

What is your return policy?

We accept returns within 15 days of receipt. Plants must be in their original condition. Please contact us at [email protected] to initiate a return.

What if my plants arrive damaged?

If your plants are damaged during transit, contact us immediately with photos. We’ll offer a replacement or refund as per our policy.

Who is your target audience?

We serve home gardeners, urban dwellers, fruit enthusiasts, and anyone passionate about gardening. Our products are tailored for various needs, from backyard transformations to balcony optimizations.

What is your website’s style?

Roots Plants Sales Shop has a nurturing, reliable, and global vibe, focusing on quality plants and excellent customer service. Our tone is friendly and supportive, ideal for garden lovers.